Had an issue with a crack on my Cervelo fork. Sent an email with pictures as I live in Scotland which the guys then forwarded on to Cervelo to check for a warranty return. They then arranged to send me the new fork. Great service.
I cant understand how a company website can be so far out of date that the shop is now charging 2019 prices in 2018. I would be very clear if your buying from this company what the cost is and obtain receipts as it seems bikes go missing from stock and the warehouse and then magically change price when you come to pic it up. Also confirm if you get a refund how long it takes to get your money back as my payment was instant but to refund it takes 3-5 days, we should charge interest for holding our money back as it seems to come by horse and carriage.Not good service !!
Very helpful and friendly (Simon), guiding us (as relative newbies) through buying clipless pedals/shoes - our new favourite local bike shop since Westbrook in Stokesley are so snooty!
Dropped bike off with creaking BB. Excellent service and had me very happy 24 hours later. Can't thank the boys enough. Will definitely be back!
Exceptional customer service. Nothing has been too much trouble and they stock some outstanding kit and are exceptionally knowledgeable.
NRG Cycles is a UK Bicycle Store based in Middlesbrough, North East England. NRG Cycles is located at 39 High St, Great Ayton, Middlesbrough TS9 6NH, UK.
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