Phoned for a telephone appointment at 8-30 this morning heard nothing phoned back at 2 -45 still didn't get one phoned back at 4-45 receptionist said the Dr will definitely phone straight back still waiting
Does anyone actually ever answer the phone??? Appalling care of my 88 year old uncle....No one can actually get through to even speak to anyone let alone get an appointment! This needs reviewing urgently.
Don't expect much even if they answer the phone. Despite the recorded message assuring appointments for the same day in emergencies, the receptionist will soon tell you there are none and to ring back the next day. It's almost as if you are a nuscience!
Being made to cry on the phone because a receptionist spoke Rudely to me, cant empathise or at all deal with things sensitively. Nothing gets done. No one ever answers. I rang three times yesterday morning for three minutes at a time!! And when Im asking for delayed results that will essentially affect the rest of my life, being spoken to like Im an idiot or rudely to the point of crying, is an absolute disgrace. I may never have kids again. Being laughed at down the phone by a member of staff isnt what I wanted when I rang.
This practice was good, had some excellent doctors, since they have left, it's gone down hill fast. Am unwell, but no appointments available till Monday? ??. Where are the NHS values???, patient care, compassion, commitment? ??, absolutely shocking!!. Disgrace to the medical profession!
The Village Medical Centre is a UK Doctor based in Middlesbrough, North East England. The Village Medical Centre is located at 400-404 Linthorpe Rd, Middlesbrough TS5 6HF, UK.
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